1. Our Commitment to Accessibility
At Glamourly, we firmly believe that beauty, self-care, and wellness should be universally accessible. We are committed to designing and maintaining a digital platform that provides equal access, dignity, and ease of use to all visitors, including individuals with visual, auditory, motor, or cognitive disabilities.
We continually assess, update, and enhance our web applications to meet and exceed global digital accessibility benchmarks.
2. Conformance Standards & Guidelines
Glamourly adheres to the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines (WCAG) 2.1, targeting Level AA conformance across our customer-facing and partner-facing interfaces.
The guidelines establish four foundational principles of web accessibility:
- Perceivable: Information and UI components are presented in ways users can perceive through sight, hearing, or tactile means.
- Operable: Navigation, interactive forms, and controls can be operated via keyboard and touch gestures without trapping focus.
- Understandable: Interface text, layout structure, and instructions are clear, predictable, and simple to navigate.
- Robust: Content can be interpreted reliably by diverse user agents, browsers, and modern assistive technologies.
3. Digital Accessibility Features Implemented
We utilize semantic HTML5 tags (such as <main>, <nav>, <header>, and <aside>) paired with ARIA roles and labels to ensure screen readers announce context accurately.
All essential workflows—including search filters, salon profile inspection, date/time slot selection, and booking confirmation—can be completed entirely via keyboard navigation with visible focus rings.
Our design system enforces minimum contrast ratios of 4.5:1 for body copy and 3:1 for large display headings across both light and dark themes.
Mobile interactive controls, buttons, and booking slot selectors are designed with minimum 44x44 CSS pixel tap areas to accommodate users with motor challenges.
4. Physical Salon Accessibility Information
Digital accessibility extends to informing clients about real-world physical salon accessibility prior to visiting:
Partner salon listings in Mumbai indicate physical accessibility amenities where reported by the establishment, such as:
- Wheelchair Accessible Entrances & Ramps: Step-free access from street or building lobby level.
- Elevator & Lift Facilities: For multi-story commercial salon premises.
- Accessible Restrooms: Restroom facilities equipped with grab bars and wide door frames.
- Dedicated Parking: Valet or reserved accessible parking bays.
If you have specific mobility or sensory accommodation requirements, we recommend calling the salon directly via the phone number listed on their profile prior to booking.
5. Assistive Technology Compatibility
Glamourly is routinely tested with modern browser engines (Chromium, Firefox, Safari) and common screen readers, including:
- NVDA and JAWS on Windows.
- Apple VoiceOver on macOS and iOS.
- Google TalkBack on Android.
6. Continuous Improvements & Known Areas
We recognize that accessibility is an ongoing journey. Some legacy salon interior photographs uploaded by partners may lack descriptive alternative text (alt text). Our team is working on automated auditing and partner upload guidelines to remediate image descriptions.
7. Reporting Barriers & Accessibility Feedback
If you encounter any difficulty accessing content, navigating our booking flow, or utilizing any feature with assistive technology, please let us know:
Accessibility Coordinator: Care & Accessibility Desk
Email: care@glamourly.in (Subject line: "Accessibility Barrier Report")
Response Commitment: We aim to acknowledge accessibility reports within 48 business hours and provide actionable workarounds or rapid engineering fixes.
Document Version History
Publication of platform WCAG digital accessibility standards, keyboard-first navigation, and grievance reporting channels.
Grievance Redressal & Statutory Contact
In accordance with the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023, the contact details of the Grievance Officer are published below:
Designation: Grievance & Data Protection Officer
Email: care@glamourly.in
Address: Glamourly Grievance Cell, Mumbai, Maharashtra 400050, India
Response Timeline: Within 24 to 48 business hours acknowledgement; resolution within 15 calendar days