1. The Pay at Salon Settlement Model
At Glamourly, we believe in complete financial clarity and transparency. All appointments arranged through the Glamourly digital marketplace operate on an in-person Pay at Salon model.
Glamourly never charges booking fees, platform reservation surcharges, or advance security deposits online. All financial settlements occur exclusively at the physical salon establishment in Mumbai upon completion of your appointment.
2. Online Payment Gateway Policy Notice
Statutory Notice: Online Customer Payments & Online Gateway Refunds Inactive
Because Glamourly does not process customer card debits, net banking transactions, or UPI digital wallet deductions through our servers, online payment gateway refund mechanisms (such as 5-to-7 business day bank reversals) are not applicable to platform bookings.
Should Glamourly introduce optional online customer checkout at a future date under amended platform terms, formal digital payment refund guidelines complying with Reserve Bank of India (RBI) directions will be published and notified to users prior to activation.
3. Catalog Price Transparency & Inclusions
Glamourly enforces strict listing accuracy standards with all partner salons operating in Mumbai:
- Parity With In-Salon Menus: Partner salons are contractually obligated under our Partner Master Terms to ensure that base prices displayed on Glamourly match or do not exceed their physical in-salon printed rate cards.
- Duration Clarity: Each service listing specifies estimated treatment duration (e.g., 45 minutes) to ensure clients can plan their schedules accurately.
- Clear Descriptions: Listings must specify what is included (e.g., wash and blow-dry included with haircut, or nail shaping and cuticle care included with manicure).
4. Goods & Services Tax (GST) Disclosures
In compliance with the Central Goods and Services Tax Act, 2017 and Maharashtra GST regulations:
GST registration status is verified during partner onboarding. Salons registered under GST are legally authorized to levy applicable tax rates (typically 18% on personal grooming and beauty services) on the customer's itemized tax invoice at checkout.
Unless explicitly noted on the salon's digital listing as "GST Inclusive", prices displayed on Glamourly represent the base service fee. Customers are provided with an itemized tax invoice directly by the salon establishment at the physical payment counter.
5. Add-on Treatments & Consultation Surcharges
During an in-person consultation, a stylist or aesthetician may recommend additional treatments (such as intensive hair spa masks, serum ampoules, gel polish upgrades, or beard trims).
- Mandatory Customer Consent: Salons must communicate any additional charges and receive verbal or written customer approval before performing any service not included in the original digital booking pass.
- No Hidden Fees: Customers are never obligated to accept recommended add-on treatments or premium retail product upgrades.
6. Service Dissatisfaction & In-Salon Refunds
Because payments are collected directly by the salon establishment, refunds, credits, or corrective services are handled directly by the salon management at their premises:
Recommended Immediate Step: If you are dissatisfied with a haircut, nail finish, hair color, or beauty service, please bring it to the attention of the salon floor manager or front desk receptionist immediately prior to leaving the premises.
Most verified Mumbai partner salons maintain formal service satisfaction protocols, including:
- Immediate complimentary touch-ups or corrective styling by a senior stylist.
- In-store credit notes or discount vouchers for future appointments.
- Partial or full counter refunds issued via the original payment method (Cash reversal, UPI return, or card charge correction).
7. Glamourly Concierge Mediation Role
While Glamourly is not a party to the in-person transaction and does not hold customer funds, we take partner accountability seriously:
If a salon partner refuses to honor agreed pricing, acts in bad faith, or engages in unfair trade practices, you may report the incident to our Concierge Support team at care@glamourly.in within 48 hours of your appointment.
Our team will contact salon management to investigate the complaint. Established patterns of billing manipulation, deceptive pricing, or unaddressed customer grievances will result in partner penalty points, search ranking demotion, or permanent delisting from the Glamourly marketplace.
8. Reporting Overcharging or Price Discrepancies
To file a pricing discrepancy report with Glamourly, please include:
- Your official Glamourly Booking Reference Code.
- A clear photograph or digital scan of the itemized in-salon printed receipt/bill.
- A brief description of the discrepancy between the platform booking pass and the final amount charged.
Document Version History
Clear disclosure of in-person salon settlement, transparent catalog pricing, and direct-with-salon dispute resolution under the Pay at Salon model.
Grievance Redressal & Statutory Contact
In accordance with the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023, the contact details of the Grievance Officer are published below:
Designation: Grievance & Data Protection Officer
Email: care@glamourly.in
Address: Glamourly Grievance Cell, Mumbai, Maharashtra 400050, India
Response Timeline: Within 24 to 48 business hours acknowledgement; resolution within 15 calendar days