1. Core Mission & Authentic Community Values
The Glamourly community thrives on genuine trust. When clients search for salons in Bandra, Juhu, Colaba, or Powai, they rely on candid ratings, transparent photographs, and honest descriptions from fellow Mumbai residents.
These Community Guidelines define expected standards of conduct for customers, salon managers, and beauty professionals participating in the Glamourly ecosystem.
2. Verified Review Authenticity Standards
To maintain an honest marketplace, Glamourly enforces strict review eligibility requirements:
Reviews may only be submitted by clients who have completed a verified appointment at the salon establishment. Reviews cannot be submitted for cancelled bookings or unfulfilled reservations.
3. Prohibited Review Practices & Commercial Fraud
The following activities constitute severe violations of platform trust and Indian consumer protection norms:
- Fake or Incentivized Reviews: Salons are strictly prohibited from offering discounts, complimentary services, cash incentives, or gifts in exchange for 5-star reviews or favorable ratings.
- Self-Reviewing: Salon owners, partners, managers, and staff may not write reviews for their own establishment, nor may they enlist friends or relatives to create artificial positive ratings.
- Competitor Sabotage: Posting disparaging, fabricated, or malicious 1-star reviews about competing salons is illegal and will be referred to legal authorities for defamation and unfair competition.
- Extortion for Free Services: Customers may not threaten a salon with a negative review to demand free treatments, unauthorized discounts, or retail product giveaways.
4. User-Uploaded Photograph Guidelines
Clients are encouraged to upload authentic photographs showcasing haircuts, nail art, styling outcomes, or salon ambiance. Photos must conform to the following criteria:
- Authenticity: Images must depict your actual service result received at the salon, not stock photos, celebrity screenshots, or third-party catalog images.
- Privacy of Others: Photographs must not capture faces or identifiable images of other clients or minors without their express written consent.
- Decency: Images depicting explicit nudity, medical aesthetic procedures with exposed blood, or inappropriate content are strictly prohibited and immediately purged.
5. Stylist & Customer Respect & Anti-Harassment
Glamourly has zero tolerance for hate speech, harassment, discrimination, or abusive conduct:
Reviews and messages may not contain profanity, slurs, threats, sexual advances, or derogatory language directed at stylists, aestheticians, salon staff, or platform personnel based on race, religion, gender, caste, sexual orientation, disability, or physical appearance.
6. Salon Partner Response Guidelines
Verified salon managers have the right to publish professional public replies to client reviews:
- Replies must remain courteous, professional, and constructive.
- Salons may not disclose personal client information (such as private phone numbers or personal medical details) in public responses.
- Constructive responses addressing constructive criticism demonstrate professionalism to future clients.
7. Content Moderation & Investigation Procedures
Glamourly utilizes a combination of automated integrity algorithms and manual human review to monitor review authenticity:
Flagged reviews undergo objective investigation. If evidence confirms a review violates these guidelines, Glamourly reserves the right to remove the content, penalize the reviewer's account, or adjust the salon's aggregate rating accordingly.
8. Reporting Fraudulent Reviews or Violations
If you believe a review violates these Community Guidelines, please flag the review via the in-app reporting button or write to:
Review Moderation Desk: care@glamourly.in
Required Details: Salon name, reviewer name, date of review, and specific grounds for dispute.
Turnaround: Investigations completed within 5 business days.
Document Version History
Standards governing authentic customer reviews, prohibited fraudulent content, harassment prevention, and review moderation.
Grievance Redressal & Statutory Contact
In accordance with the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023, the contact details of the Grievance Officer are published below:
Designation: Grievance & Data Protection Officer
Email: care@glamourly.in
Address: Glamourly Grievance Cell, Mumbai, Maharashtra 400050, India
Response Timeline: Within 24 to 48 business hours acknowledgement; resolution within 15 calendar days