1. Platform Scope & Marketplace Role
Glamourly is an independent digital marketplace, discovery engine, and appointment coordination platform connecting consumers with third-party beauty, wellness, and grooming salon establishments across Mumbai, Maharashtra, India.
Independent Provider Distinction: Glamourly is a technology platform and does not own, operate, or manage any hair salon, nail studio, spa, or aesthetic clinic. Glamourly does not employ the stylists, colorists, aestheticians, or therapists listed on the platform. All beauty treatments and wellness services are rendered independently by autonomous salon establishments and their employed or contracted personnel.
2. Payment Settlement: Pay at Salon Model
All appointments booked through Glamourly operate on an in-person "Pay at Salon" settlement model.
- Zero Online Booking Fees: Reserving an appointment slot on Glamourly is completely free of charge for customers. No credit card, debit card, or upfront advance deposit is required online.
- Direct Payment at Counter: Following your service appointment, you settle the total charges directly with the salon establishment at their physical reception counter, in Indian Rupees (INR), utilizing the salon's accepted payment facilities (Cash, UPI, Credit Cards, Debit Cards).
- Applicable Taxes: Applicable Goods and Services Tax (GST) is levied and collected directly by the salon establishment in accordance with statutory tax regulations.
3. Customer Obligations & Conduct Standards
By creating an account and reserving appointments on Glamourly, you agree to:
- Provide accurate, truthful personal contact details, including a functional mobile phone number and email address to receive appointment confirmation tokens.
- Safeguard your account credentials and immediately notify Glamourly of any suspected unauthorized access.
- Arrive punctually for scheduled appointments at the partner salon's premises in Mumbai. Salons may adjust service duration or reschedule if you arrive late.
- Treat salon staff, specialists, and fellow clients with courtesy, dignity, and respect. Harassment, verbal abuse, or inappropriate conduct will result in immediate platform bans.
- Cancel or reschedule appointments in advance if you cannot attend, preventing salon specialists from experiencing empty slot losses.
4. Salon Partner Responsibilities & Service Standards
Salon partners participating in the Glamourly marketplace warrant and agree that:
- Published service menus, descriptions, durations, and pricing reflect accurate, up-to-date salon offerings. Hidden fees or unauthorized price inflation at check-in is strictly prohibited.
- The salon holds all requisite municipal and statutory operational approvals, including the Maharashtra Shop & Establishment Gumasta license and local health trade permissions.
- Appointments confirmed via Glamourly must be honored according to the scheduled time slot without arbitrary displacement by walk-in clients.
- Salons maintain high sanitation standards, sterilized styling equipment, and qualified beauty practitioners.
5. Cancellation & Rescheduling Hierarchy
Glamourly enforces a transparent, customer-friendly cancellation policy:
Customers may cancel or reschedule any scheduled appointment directly from their customer dashboard up to 2 hours prior to the scheduled slot time at zero penalty.
Certain premium, bespoke, or bridal packages may specify custom cancellation windows transparently disclosed on the salon's profile page prior to booking. Where a salon specifies a custom window, that window takes precedence over the platform baseline.
6. No-Show & Attendance Standards
A "No-Show" occurs when a customer fails to arrive for an appointment without cancelling or notifying the salon in advance:
- Salons will mark unfulfilled slots as "No-Show" 20 minutes past the scheduled appointment time.
- While Glamourly does not charge monetary penalties to customers for no-shows under the Pay at Salon model, repeated unexcused no-shows (3 or more) may result in account restrictions, requiring manual salon confirmation for future bookings.
7. Pricing Disclosures & In-Salon Refunds
Because all service payments are conducted in person at the salon establishment:
- No Online Payment Reversals: Glamourly does not handle online payment collections or online booking chargebacks for customer bookings.
- Quality Disputes & In-Salon Redressal: Any dispute regarding treatment satisfaction, haircut results, coloring outcomes, or refund requests must be resolved directly with the salon management at their physical premises.
- Price Transparency: Estimated service costs displayed on Glamourly represent the salon's published catalog pricing. Salons must inform clients of any additional treatment charges (such as hair length surcharges or premium product upgrades) prior to performing the service.
8. Salon Partner Verification Standards
To protect clients against phantom listings, fraudulent pricing, and unsafe premises:
- Every salon onboarding submission must furnish verifiable statutory business credentials, including the Maharashtra Shop & Establishment Gumasta license, PAN, and authorized contact information.
- Glamourly audit personnel review submissions to verify physical address validity and license authenticity.
- Glamourly reserves the absolute right to reject, suspend, or delist any salon listing that submits forged documentation, misrepresents qualifications, or generates persistent consumer safety complaints.
9. Account Suspension & Termination
Glamourly may suspend, restrict, or terminate user or provider accounts under the following circumstances:
- Systematic booking abuse, including bot scripts, artificial slot hoarding, or fake customer profiles.
- Harassment, abusive language, or physical misconduct toward salon specialists or customer support agents.
- Submission of defamatory, fraudulent, or paid commercial reviews.
- Breach of statutory compliance or trade licensing requirements by salon partners.
10. Intellectual Property Rights
The Glamourly platform, including its software architecture, user interfaces, branding, visual styling, algorithms, editorial articles, and logos, is the exclusive intellectual property of Glamourly and protected under Indian and international copyright and trademark laws. You may not copy, reverse-engineer, frame, scrape, or extract platform data without prior written authorization.
11. Customer Reviews & User-Generated Content
When you post reviews or comments on Glamourly, you grant Glamourly a non-exclusive, royalty-free, perpetual license to display, publish, and format such content on the platform. You warrant that your reviews are based on genuine personal salon visits, free of defamatory, obscene, or legally infringing claims. Glamourly reserves the right to remove any review violating community standards.
12. Marketplace Disclaimers
THE PLATFORM IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. GLAMOURLY EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. GLAMOURLY DOES NOT GUARANTEE THAT SALON TREATMENTS WILL ACHIEVE SPECIFIC AESTHETIC RESULTS, MEET INDIVIDUAL CLIENT EXPECTATIONS, OR BE ERROR-FREE. THE FINAL SELECTION OF A SALON AND SERVICE IS AT THE SOLE DISCRETION AND RISK OF THE CLIENT.
13. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE INDIAN LAW, GLAMOURLY, ITS DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING INJURY, ALLERGIC REACTIONS, HAIR DAMAGE, OR PROPERTY LOSS ARISING OUT OF BEAUTY SERVICES RENDERED BY SALON PARTNERS. GLAMOURLY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR IN CONNECTION WITH PLATFORM USE SHALL NOT EXCEED ONE THOUSAND INDIAN RUPEES (₹1,000 INR).
14. Indemnification
You agree to defend, indemnify, and hold harmless Glamourly, its officers, directors, and employees from and against any claims, liabilities, damages, losses, and legal expenses arising from your violation of these Terms, misuse of the platform, or infringement of third-party rights.
15. Service Availability & Scheduled Maintenance
While we strive for 99.9% platform availability, access to Glamourly may occasionally be suspended or restricted for routine server maintenance, upgrades, or emergency infrastructure patches. We are not liable for transient network disruptions or third-party telecommunications outages affecting appointment confirmations.
16. Governing Law & Mumbai Jurisdiction
These Terms shall be governed by, interpreted, and construed in accordance with the laws of India. Any claims, legal actions, or disputes arising out of or related to Glamourly shall be subject to the exclusive jurisdiction of the competent courts located in Mumbai, Maharashtra, India.
17. Amendments & Version Updates
We may update these Terms periodically to reflect changes in salon marketplace practices, legal statutory mandates, or new platform features. Material modifications will be accompanied by an updated version number and effective date. Where legally mandated, active users will be presented with a re-consent prompt upon login. Continued use of the platform constitutes acceptance of revised Terms.
Document Version History
Initial production release of platform marketplace agreement, pay-at-salon settlement, 2-hour cancellation baseline, and salon partner compliance rules.
Grievance Redressal & Statutory Contact
In accordance with the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023, the contact details of the Grievance Officer are published below:
Designation: Grievance & Data Protection Officer
Email: care@glamourly.in
Address: Glamourly Grievance Cell, Mumbai, Maharashtra 400050, India
Response Timeline: Within 24 to 48 business hours acknowledgement; resolution within 15 calendar days