Salon Partner Master Terms & Verification Standards

2. Statutory Verification & Municipal Gumasta Licensing

To safeguard consumers against unlicensed or counterfeit establishments, every salon owner or authorized representative must furnish valid statutory documentation:

• Municipal Registration: Valid Maharashtra Shops and Establishments (Gumasta) License issued by the Municipal Corporation of Greater Mumbai (MCGM / BMC) or competent local municipal authority.
• Tax Registration: Permanent Account Number (PAN) registered in the legal business or proprietor name, and GSTIN registration certificate if applicable under statutory turnover thresholds.
• Premises Authorization: Registered lease agreement, leave and license deed, or municipal property tax receipt confirming lawful commercial occupancy.
• Authorized Signatory: Identity proof (Aadhaar last 4 digits / voter ID) of the primary proprietor, designated partner, or authorized company director.

3. Service Catalog Accuracy & Price Transparency

Salon partners must maintain absolute transparency regarding their published treatments and pricing:

• All prices listed on Glamourly must reflect the exact prices charged at the physical salon counter in Indian Rupees (INR). Arbitrary surcharges, walk-in inflations, or unadvertised baseline fees are strictly prohibited.
• If variable pricing applies based on hair length, product brand, or stylist seniority, the salon must clearly disclose these tiers in the service description and inform the client prior to beginning the treatment.
• Salons must accurately specify service durations to prevent double-booking overlaps.

4. Appointment Fulfillment & Calendar Accuracy

Appointments confirmed through Glamourly represent binding operational commitments:

• Salons must keep their operating hours, specialist schedules, and slot availability synchronized in real-time using the Provider Dashboard.
• Confirmed clients must not be displaced or subjected to excessive waiting times (>15 minutes) in favor of unscheduled walk-in patrons.
• If an assigned stylist becomes unavailable due to an emergency, the salon must notify the client immediately and offer a qualified alternative specialist or a rescheduled slot.

6. Salon-Initiated Cancellations & Rescheduling

While customers enjoy a 2-hour cancellation baseline, salons must minimize slot disruptions:

• Salons may not cancel confirmed customer bookings within 2 hours of the scheduled time except in verifiable force majeure situations (premises power outage, water disruption, equipment malfunction).
• Repeated salon-initiated last-minute cancellations (>5% of monthly bookings) will trigger administrative review and potential loss of verified status badge.

7. Statutory Confidentiality of Verification Dossiers

Glamourly treats partner verification files with strict confidentiality:

• Uploads containing PAN, Gumasta licenses, lease agreements, and signatory IDs are stored in access-restricted administrative vaults with encrypted storage.
• These compliance documents are NEVER displayed on public salon profiles or revealed to consumers.
• Dossiers are accessed solely by vetted Glamourly compliance auditors for fraud prevention and legal diligence.

8. Client Reviews & Fair Feedback Standards

Honest feedback is foundational to the Glamourly community:

• Salons may not coerce, incentivize, or compel clients to leave 5-star reviews or withdraw critical feedback.
• Posting artificial, fabricated, or employee-generated reviews is strictly prohibited and constitutes grounds for immediate delisting.
• Salons may respond professionally to reviews through the Provider Dashboard. Abusive, defamatory, or threatening replies will be removed immediately.

9. Prohibited Conduct & Fraud Prevention

The following activities will result in immediate partner suspension and legal escalation:

• Submitting forged, expired, or stolen municipal Gumasta licenses, PAN certificates, or address proofs.
• Operating an unsanitary premises that poses biological, chemical, or physical hazards to clients.
• Discriminating against clients based on religion, caste, gender, sexual orientation, or disability.
• Misappropriating client contact numbers obtained through appointments for unsolicited marketing spam.

10. Account Suspension, De-listing & Audits

Glamourly reserves the right to conduct periodic operational audits and suspend or delist partner listings where:

• The salon fails statutory reverification upon license expiry.
• The establishment receives chronic, substantiated consumer safety or hygiene grievances.
• The salon repeatedly dishonors scheduled appointments or inflates published prices at the counter.

11. Limitation of Liability & Partner Indemnification

The salon partner acknowledges that Glamourly acts solely as an independent discovery and appointment technology intermediary. The partner assumes full legal responsibility for beauty treatments, staff qualifications, physical premises safety, and statutory tax compliance. The partner agrees to defend, indemnify, and hold harmless Glamourly against all third-party consumer claims, damages, allergic reactions, personal injuries, or statutory penalties arising from services rendered at the partner's premises.

12. Governing Law & Mumbai Jurisdiction

These Salon Partner Master Terms are governed by the laws of India. Any legal dispute, arbitration, or commercial claim arising between Glamourly and a salon partner shall fall within the exclusive jurisdiction of the competent commercial courts located in Mumbai, Maharashtra, India.

In accordance with the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023, the contact details of the Grievance Officer are published below: