1. The 2-Hour Platform Cancellation Window
At Glamourly, we balance client flexibility with respect for our salon partners' scheduled time and staffing commitments.
Customers may cancel any confirmed appointment free of charge up to 2 hours prior to the scheduled appointment start time directly via the Glamourly platform or customer dashboard.
Cancelling with at least 2 hours notice allows the partner salon to release the reserved stylist station and open the time slot to waitlisted or walk-in clients across Mumbai.
2. How to Cancel an Appointment
You can cancel an active booking through any of the following verified channels:
Navigate to My Bookings, select your appointment, and click "Cancel Booking". You will receive an immediate cancellation confirmation.
If you are within 2 hours of your appointment, contact the salon establishment directly using the contact number provided on your booking pass to inform the concierge.
3. Rescheduling Guidelines & Slot Availability
Need to change your appointment time? Glamourly allows seamless rescheduling subject to stylist and station availability:
- Advance Rescheduling: You may reschedule an appointment to another available slot at the same salon up to 2 hours prior to the original time without penalty.
- Stylist Continuity: If your original stylist is unavailable at the requested new time, you may select another verified stylist or choose the "Any Available Stylist" option.
- Pricing Discrepancies: If you reschedule during a special promotional window or change the requested services, the current catalog pricing at the time of service delivery will apply at the salon counter.
4. Salon-Specific Policies & Advance Lead Times
Certain specialized beauty treatments (such as bridal packages, keratin hair smoothing, balayage, or multi-hour spa sessions) require extended station preparation, material blending, and dedicated staffing.
Custom Salon Lead Times: Individual salon partner profiles may declare custom advance cancellation lead times (e.g., 4 hours or 24 hours for bridal packages) transparently on their profile page and during the booking confirmation process. In all standard haircuts, styling, manicure, and grooming services, the Glamourly 2-hour baseline remains in effect.
5. No-Show & Late Arrival Standards
Because Glamourly operates on a Pay at Salon model where no advance payment is collected online, mutual trust is vital to sustain partner operations.
- Grace Period for Late Arrivals: Salons maintain a 15-minute grace period. If you arrive more than 15 minutes late without prior notice, the salon may shorten your treatment duration to protect subsequent appointments, or reassign your slot to walk-in patrons.
- No-Show Definition: An appointment is classified as a "No-Show" if the customer fails to appear within 20 minutes of the scheduled time and has made no attempt to notify the salon or cancel via the platform.
- Repeated No-Show Consequences: Accounts with three (3) consecutive or excessive unexcused no-shows within a 60-day period may face temporary suspension of advance online booking privileges, requiring walk-in appointment scheduling.
6. Salon-Initiated Cancellations & Rescheduling
On rare occasions, a partner salon may need to cancel or adjust an appointment due to stylist illness, emergency station maintenance, municipal utility outages, or scheduling conflicts:
- Immediate Customer Notification: If a salon cancels or modifies an appointment, Glamourly immediately dispatches an email/in-app alert notifying the customer.
- Alternative Rebooking Priority: Salons are required under our Partner Terms to offer immediate priority rescheduling with an equivalent stylist or alternate available slot.
- Zero Financial Penalty: Because all payments are Pay at Salon, no customer funds are ever held by the platform or deducted.
7. Pay at Salon Model & Fee Disclosures
Zero Online Cancellation Charges: Glamourly does not hold your credit card or charge automatic cancellation penalty fees through the application. All monetary transactions occur exclusively between customer and salon at the salon counter.
For complete information regarding counter settlement, pricing transparency, and in-salon disputes, please review our companion Price Transparency & In-Salon Refund Rules.
8. Mumbai Weather & Force Majeure Events
We recognize that Mumbai operations are occasionally affected by extreme weather conditions, including monsoon waterlogging, cyclone warnings, municipal transport strikes, or localized civic advisories:
During recognized civic emergencies, severe monsoon red alerts (IMD alerts), or municipal transport shutdowns, normal cancellation time windows are automatically waived. Neither customers nor salon partners will be penalized for appointments affected by documented force majeure conditions.
9. Cancellation Inquiries & Dispute Resolution
If you encounter any difficulty cancelling an appointment or believe a partner salon improperly flagged your attendance, our concierge support team is here to assist:
Customer Care Email: care@glamourly.in
Response Time: Inquiries acknowledged within 24 business hours.
Jurisdiction: Mumbai, Maharashtra, India.
Document Version History
Initial publication of the 2-hour platform cancellation window, appointment rescheduling rules, and attendance standards.
Grievance Redressal & Statutory Contact
In accordance with the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023, the contact details of the Grievance Officer are published below:
Designation: Grievance & Data Protection Officer
Email: care@glamourly.in
Address: Glamourly Grievance Cell, Mumbai, Maharashtra 400050, India
Response Timeline: Within 24 to 48 business hours acknowledgement; resolution within 15 calendar days