Salon Partner Master Agreement

2. Statutory Verification & Municipal Gumasta Licensing

To maintain consumer trust and comply with statutory commerce standards, every salon establishment must submit and maintain verified legal records:

• Maharashtra Shops & Establishments (Gumasta) License: Issued by the Municipal Corporation of Greater Mumbai (MCGM / BMC) or corresponding municipal corporation.
• Tax Registration: PAN card of the business or sole proprietor, and GSTIN registration certificate if applicable under statutory thresholds.
• Premises Authorization: Commercial lease agreement, leave & license deed, or property tax receipt confirming lawful occupancy of the salon address.
• Signatory Identity Verification: Government-issued ID of the authorized proprietor, partner, or company director.

3. Service Catalog & Price Integrity

Partner establishments agree to uphold strict price transparency with consumers:

• Menu Parity: Prices listed on Glamourly must match the physical printed rate card displayed at the salon reception counter. Overcharging, hidden platform surcharges, or arbitrary markup at checkout is strictly forbidden.
• Upfront Add-on Consent: If optional styling upgrades or premium serums are recommended during consultation, the salon must clearly disclose the exact price and receive client approval before commencing.
• Accurate Durations: Service durations must be realistic to avoid appointment backlogs and excessive waiting times.

4. Appointment Fulfillment & Calendar Accuracy

A reservation booked via Glamourly is a firm scheduling commitment:

• Salons must keep active staff availability and operating hours current on the Provider Dashboard.
• Confirmed Glamourly clients must not be bumped or made to wait in favor of walk-in patrons.
• If an emergency stylist absence occurs, the salon must proactively contact the client and provide a suitable substitute stylist or reschedule option.

5. In-Salon Payment Settlement (Pay at Salon Model)

6. Salon-Initiated Cancellations & The 2-Hour Window

Partners benefit from Glamourly's 2-hour platform baseline cancellation window, which locks online customer cancellations under 2 hours. In turn, partners must adhere to strict cancellation standards:

• Salons must avoid cancelling confirmed appointments, except in genuine emergencies (power failure, plumbing breakdown, staff medical crises).
• Any salon-initiated cancellation must be processed immediately through the Provider Portal with an explanatory note to notify the client instantly.

7. Confidentiality of Uploaded Partner Dossiers

Glamourly treats all partner statutory verification documents (Gumasta licenses, PAN cards, lease deeds) with strict confidentiality. Verification documents are accessible solely to authorized compliance personnel and are never disclosed to third parties or published on public salon profiles.

8. Client Reviews & Anti-Tampering Standards

Customer reviews and ratings on Glamourly must reflect authentic consumer experiences. Partners must not solicit fake positive reviews, offer financial inducements for 5-star ratings, or harass clients who provide candid constructive feedback.

9. Prohibited Conduct & Fraud Prevention

Partners are strictly prohibited from engaging in bait-and-switch pricing, submitting forged municipal licenses, discriminating against clients, or misrepresenting staff credentials.

10. Account Suspension, De-listing & Audits

Glamourly reserves the right to suspend or permanently delist any partner salon establishment that fails periodic re-verification, accumulates unresolved price dispute complaints, or violates municipal hygiene and safety mandates.

11. Governing Law & Mumbai Jurisdiction

This Agreement is governed by the laws of India. Any legal disputes arising in connection with salon partner listings or marketplace operations shall be subject to the exclusive jurisdiction of the competent courts in Mumbai, Maharashtra, India.

In accordance with the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023, the contact details of the Grievance Officer are published below: